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View related error / reason / solution

 

Code
Reason
Solution
     
E-82305f13  Often affect's users ability in accessing shared images and joining party chat. Logging out of PSN via Settings and then Log back in.
E-8200002E  The credit card information is not valid. Remove credit card from account, and then re-enter the credit card information. Refer to Add / Remove Billing Information.
E-82000102  Server returned “Unknown Error” Try again. If in PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN via Settings > PSN.

E-82000113

E-82F001F7

 PSN is undergoing maintenance The PlayStation user network is closed until repairs or maintenance are complete. Try again later.
E-8F000001 Purchased Failed - <game name> Purchase the game directly from the PS Store, not from inside the game demo.

E-82F001F8

E-800085D1

E-82E101F6

Connection to server failed Network may be down, Router may need resetting. Check other devices get internet access.
E-30784-2  

PS4 Failed to recognize a usb device.

 

Use different device stay within 8gb limit for usb pen/thumb drive for doing updates via usb.

 

 

SU-30645-8

 

Poss wrong update file. use UK ps4 web site to download updates for PS4 with European origin, and USA site if in US.

 

Change hard drive if just upgraded, some Samsung drives such as spinpoint m8 are glitchy with PS4's. use Hitachi or Seagate.

CE-32889-0 Download has canceled because the downloading of this content has previously been started and experienced an error.

Step 1: Go to [Notifications] > [Downloads], check it's on the list. Delete the content from [Options], and retry downloading the content from the Library.


Step 2: If you fail downloading content again, back up data using USB device or PS+ online storage, and then go to Safe Mode<option 4>.[Rebuild Database]. After the Rebuild Database is finished, bring back the data and retry your download from the Library.


Step 3: If the error occurs again, go to [Settings] > [Initialisation] > [Initialise PS4] and try the PS4 initialisation.

CE-32928-4   Close the application and retry. Restart the PS4 system if you continue to receive this error.
CE-33179-3  Application is not found

Retry after the installation is completed. Installation of Add-Ons fails until the installation of application has completed.

CE-33991-5   Get the status of the non HTTP_GET_200 in Internet connection, then retry Internet Connection test.
CE-34335-8 Un able to start PS4

 

Firmware on hard drive or drive itself corrupted. Drive may have failed or just needs re-initializing from safe mode.

 

Nand chip failure on motherboard that holds the sony ps4 console firmware may be fualty or firmware image on it corrupted and PS4 bricked, kuput!

CE-34788-0 This update file cannot be used.

Connect a USB storage device that contains update file for reinstallation of current version or higher.

 

if you can backup data first, as reinstalling is back-to-square-1

CE-35694-7 Happens on installs and downloads 90% of the time, this is due to low space on hard drive as data exceeds drive capacity.

Uninstall games or remove other data such as videos music or pictures.
CE-35888-2 only movie disks play, not games Happens when dvd drive is replaced or repaired incorrectly. Original dvd drives circuit board must stay with the ps4.and be fitted to new drive.

CE-34878-0

CE-36329-3

 

Application has crashed.

Restart the application in the content area.. Install latest sony updates. Install latest patches & updates for Game/App.

 

If this issue continues, backup all working games to external drive or PSN and wipe drive by initialising the ps4 using settings/initializations/initialise ps4.

 

If you still have problems then this is a hardware issue and ps4 needs repairing.

NP-32091-5 Trophy data is corrupted.

Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialisation] > [Initialise PS4] and try the PS4 initializations.


Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.

NW-31484-0  DNS server not specified.

Restart the PS4 system--try again..

 

Reset internet connection settings-try again..

 

Reset your network equipment.

 

If setting up a network connection, make sure all information is inputted correctly.

 

Go to [Settings] > [Network] > [Test Internet Connection] to try and identify the cause of the issue.

 

NW-31367-0 Could not open wireless device.

Restart the PS4 system--Try again.

 

 

NW-31453-6  Delayed server response.

Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.

 

Check internet router and reset it, are other devices having connection issues with internet?

NW-31194-8 Connection was reset.

Restart the PS4 system--Try again.

 

Restart Internet router--Try again.

SU-30631-3SU-30634-6 USB Or Hard drive error occurred while updating the system software.

Delete the update file, clear browser cache and download update again.

 

Try Different usb pen(thumb drive).

 

Try a new hard drive in ps4 and download the complete installation update and not the upgrade update.

SU-30645-8 Failed to update the system software. The update file may be corrupted.

If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update.


If you are updating via USB storage device, delete the update file on USB and re download the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]

 

use a max 8gb pen/thumb drive, formatted to fat32.

     
SU-30649-2 Failed to update the system software. The update file may be corrupted.

If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update.

 

If you are updating via USB storage device, delete the update file on USB and re-download the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]

SU-30683-0 Update via USB storage failed

Goto Safe mode and choose option 「7. Initialise PS4], and follow the onscreen instructions.

 

IF error keeps occurring, you will need more technical assistance

SU-30696-4 Failed to update the system software. The update file may be corrupted. 

If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update.

 

If you are updating via USB storage device, delete the update file on USB and re-download the update file from playstation.com. Then retry updating at [Settings] > [System Software Update]

     
SU-34328-0 An internal error occurred

Restart PS4--Try again.

 

 

SU-30733-6 The latest version of the system software is already installed. No Action Required. Quit the application and re launch or press OK.
WV-33907-2 Operation timeout. The specified time-out period was reached according to the conditions.

Connection timed out / connection error while receiving data. Network may not be stable. Please retry after a while. 

 

Check your router and internet connection settings,If on ADSL check for line noise. Reset router.

     

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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