How to Pay
Our terms for Invoicing and payments
We tolerate the standard 30 day grace period from the date of invoice. If payment is not received by that time, a friendly reminder is either emailed or done by phone. A 2nd final reminder is sent an additional 7 days after first reminder.
Once you are in the final reminder stage the total due on invoice will include all administration fees from the first reminder onwards. All time spent and accumulated costs from postal and legal services will be added to the total due.
If the total due isn't paid, after the final reminder grace period of 7 days, the debt will be handed to a collection agency which will start proceedings to collect the debt. Their fees will be added to the total amount due on the invoice.
The longer it takes to pay the invoice the greater the risk is of accumulating higher cost.
7 days over due
A reminder by email is sent giving a further 7 days to pay with warning that total due will include administration fees in final warning onwards. We may call you within this period to try and arrange payment.
14 days over due: Final reminder
If still no payment after 7 days from first reminder, a Final reminder is sent by letter - email - and phone call. This will now include revised invoice which will include all administration fees from the first reminder.
21 days over due: Action notification
If no payment is received after the final reminder grace period, you will receive notification by email and post that proceedings to collect the amount due will begin in 7 days from the date on notification.
Payment can be made anytime within this Action Notification grace period but after the 7 days have past all correspondence will be through the collection agency for which you will be given details of. They will most likely contact you with 6-8 days.
Sending a invoice reminder by post: £3.50
Phone calls to request payment: £1.50
When past final reminder grace period: invoice + administration fees+ all 3rd party and any court costs accumulated.
Trouble paying or unable to pay the invoice due
If you are having financial difficulties and the amount due is under £60, we may except one or more devices such as PC's - Tablets - Mobile phone or games console as payment.
In this case we would either sell the device and deduct all fees and pay you the remainder, or take it as spare parts for stripping at current market values and refunding the difference after costs are deducted.
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