These pages hold basic info on the xbox-one for you're convenience
We don't offer support over the phone for this. This section is purely for casual information supplied to customers and site visitors.
In early November 2015 Microsoft began making updates to the xbox one firmware that allows backwards compatibility with 360 games. This list of games is on-going and will
grow over time. You can click here to check
Some of the games may have different frame rates as the xbox-one firmware will be scaling the graphics as part of the compatibility work-around's so games may run slightly slower.
Can I copy my game saves from my xbox-360 to my xbox-one?
Yes, If you upload your 360 game saves to the cloud, then use your xbox one it should automatically include them. You should be able to use 360 game-saves with xbox-one
Can I get my lost xbox live account back?
This is a tough one,, and its not made easy for you. Click here to see the live account support and recovery page for microsoft. All microsoft devices like phones - consoles - tablets, are now managed by you're microsoft one account.
You can use the one account to log into xbox live - outlook.com - MS office support - windows 10.
You will need the email address the account was setup with, so you can follow the password recovery process using your pc's web browser.
All contact with us via website is strictly for customer requirements and deleted when no longer needed.
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020 8432 3242
Head office: London
Based in Bristol